Business and Management

Dates for all courses are available upon request

Team Leading

Managers, supervisors and team leaders can find themselves leading a group of people, but not necessarily an effective team.  This course will enable candidates to give their team a vision and purpose that reflects the needs of the organisation.

Duration:   1 day
Cost:   £160

 

Developing a Winning Strategy

Strategy is about figuring out what you your business is trying to achieve, both now and in the coming years. It guides your actions and aligns all your activities, from sales to marketing, operations to recruitment. Done well, it should also set you apart from the competition. During this one day workshop, we’ll give you the tools you need to create and deliver an effective strategy for your business. Together, we will help you to:

Duration:  1 day
Cost:  £160

 

BRC Internal Audit Training

Provides delegates with a full understanding of how to undertake internal audits and prepare companies for third party audits. The course covers:

Duration:  2 days
Cost:  £650

 

Presentations and Briefings

Making presentations to customers, staff or colleagues is now an essential element of many people’s jobs.  Individuals often feel nervous about making presentations and this workshop provides individuals with the opportunity to develop and practice the key skills of successful presenting.

Duration:  1 day
Cost:   £160

 

Coaching and Training

Every manager, supervisor and team leader has the responsibility to maximise team member potential and address individual under-performance. One-on-one development is therefore a key responsibility. Coaching and training are the two on-the-job approaches that will support this process. Understanding how and why people learn and the techniques that can be applied to facilitate individual learning are the main focus in this informative and interactive workshop.

Duration:  1 day
Cost:  £160

 

Managing Performance and Appraisals

A well-managed appraisal and performance review system has many benefits for the organisation, its managers and every employee.  Appraisal can be used to identify specific development needs, linked to the corporate and departmental objectives, as well as increasing individual motivation levels by providing recognition and a framework for achievement. Performance management is integral to addressing individual shortfalls. Both can have a positive impact on the bottom line.  In this one day workshop participants will be introduced to the principles that underpin appraisals and performance management and explore how to ensure the process achieves the required outcomes.

Duration:  1 day
Cost:  £160

 

Handling Difficult Behaviour

In your role it is possible you will come up against difficult or unreasonable behaviour.  This one-day course provides individuals with the opportunity to scrutinise why difficult behaviour occurs and to explore techniques for difficult situations whilst remaining in control.

Duration:  1 day
Cost:  £160

 

Customer Service (Master Class)

First class customer service is recognised as a major factor in achieving business success.  This workshop focuses on identifying the areas that help and hinder excellent customer service.  Individuals will be given the opportunity to develop positive strategies to improve their customer service.

Duration:  1 day
Cost:  £160

 

How to Become More Innovative as a Business

Innovation has been proven to drive revenue, reduce costs and differentiate businesses from the competition—and yet it can be hard to think beyond your everyday experience. This workshop will bring out the innovator in you and encourage you to think differently about your business by exploring powerful ways in which you can innovate [Hint: it’s not just about creating a new product but can be about doing business differently, improving processes, redefining your supplier relationships and more].

This course will touch on:

Duration:  1 day
Cost:  £160

 

Marketing: The Big Picture

Do you ever find yourself doing marketing activities but feel that you’re missing something? For your marketing to really succeed, you need to understand the big picture. As we reveal all in this one day workshop, you’ll find a whole world of new opportunities are unlocked for you.

Giving you all the tools to succeed at marketing, this course will touch on:

Duration:  1 day
Cost:  £160

 

Technology to Streamline your Business

What if we could give you 2 hours back in your day and reduce the amount of stress and hassle you have to deal with on a day-to-day basis? Together, we’ll explore the key technologies that you could be using in your business to save time, stress and money. For areas such as customer relationship management, accounting, task management, project management, social media and call handling, we’ll show you how to both choose the right technology and integrate it effectively into your business.

Duration:  1 day
Cost:  £160

 

Time Management

In today’s workplace we are required to work faster, harder and smarter because the effective use of our time is crucial to personal and business success.  This course enables individuals to take “time out” to review their current time management habits and examine alternatives for managing their time more effectively.

Duration:  1 day
Cost:  £160

 

Report Writing For Business

This workshop aims to enable delegates to adopt a systematic approach to report writing and to produce clear and concise reports, which achieve their purpose. This course outline can be adapted to meet the needs of an organisation, department or team.

Duration:  1 day
Cost:  £160 per delegate

 

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